FAQ - Payment Protection InsuranceQ: Are you a regulated Claims Management Company?
A: Yes we are, Unfair Contract. is regulated by the Ministry Of Justice in respect of regulated claims management.
Q: I don't think I have the paperwork anymore, does that mean you can't help me?
A: Not in the slightest, our Claims Handlers have the ability and experience to deal with your insurance provider and obtain everything we need to assess your claim.
Q: How long will it all take?
A: We always look to recover the maximum settlement amount for you so you should allow at least 3-6 months but we have settled cases in weeks..
Q: What does Unfair Contract charge?
A: Please see the fees page for details of admin FEES. plus we charge 25% plus VAT of any compensation recovered for you, including any money removed from your loan.
FAQ - Mis-sold Life or Investment PolicyQ. How are you able to claim compensation?
A. All our cases are different and they are assessed individually. Sometimes we can claim because investments were simply unsuitable and they were mis-sold. In other cases, it may be because of technical shortcomings in contracts, regulatory issues or a combination of these factors.
Q. How much could I win?
A. This depends on many factors including how much you have paid in, how long ago you made payments and what kind of settlement is reached. Typically, however, payments amount to thousands of pounds – often many thousands.
Q. Is your service really risk-free?
A. Absolutely,we take nothing from the existing value of your plans. In addition to an admin fee, we charge a share of the compensation we win for you above the plan value. The compensation is paid to you in full and you settle our invoice at the end of the process. There is no catch.
The only condition we make to protect our own position is that if you cancel our agreement with you before we finish, we reserve the right to charge an admin fee immediately.
Q. Can I make a claim on my own?
A. Most definitely, and if it is clear that you know the problem and we do not feel we can add value, we will suggest that you do.
However, there are a few things you will need to bear in mind. You will need to know what the problems are (because they are not always what they seem) and you will need to be comfortable to argue your case with a big company or maybe with an Ombudsman.
You will also need to make sure your case succeeds first time, because you will probably not be able to raise the matter again. And you will have to be prepared to spend time, maybe quite a lot of time, obtaining and reviewing information, writing letters or making telephone calls to get the matter resolved.
Q. If I get compensation, will my policy or investment be cancelled?
A. This will vary from case to case, according to the kind of plan you have, the reason for claiming compensation and the settlement agreed. However, if you need to keep life cover in force, for example because of health complications, this can often be arranged.
Q. If I signed something saying my plan was my choice, will this matter?
A. Such statements very rarely alter the requirement to advise you properly and will usually make no difference to our ability to claim.
Q. What if the plan has already paid out when it matured or when I surrendered it?
A. There is probably still compensation to be claimed, even if you have already received more than you paid in. Sometimes, if you have made a large gain, we cannot claim more, but every case is different, so ask us and we can tell you
Q. Will you share any of my personal information with anyone else?
A. Only with your agreement. You complete an authority so that we can obtain information from the product company and/or adviser and we may need to discuss aspects with them in order to make your claim. Other than that, if we want to refer your case to, for example, an Ombudsman, we will seek your permission first.
Q. What if I am unhappy about something?
A. We offer a first-class service and we keep you informed of what is happening so problems very rarely arise. We also seek your written agreement before settling your claim or escalating it beyond the responsible party. If you are unhappy about anything, talk to us and we will resolve it with you as soon as possible. We will always be pleased to hear from you. However, if you feel the need to make a complaint, we have a formal procedure.
FAQ - Mis-sold Mortgages:
Q: What is mortgage mis-selling?
A: Mortgage mis-selling is not a legal term. It is a way to include all the various potential breaches and/or misrepresentations, undisclosed agreements/ deals by all/any of the parties involved in the property sale/mortgage process.
Q: Why use us?
A: We win by ability and not numbers. Unfair Contract is a small but leading independent claims management company. Our team will win your case with our ability and individual commitment to excellence. Members of our team have spent many years in the Financial Services Industry and so they have seen the highs and the lows of financial lending. We regularly make use of our wealth of experience to assist clients in difficult times. Our clients trust us because we have proven ourselves in the past. This is why our clients return to us seeking specialist advice.
Q: Who are our Solicitors?
A: Our chosen solicitors are Litigation & Financial Irregularities Experts. Their management team have years of expertise professional negligence and consumer credit law cases and have undertaken extensive research within this area of law on behalf of us and our clients. Dealing with this kind of work can become a highly inefficient and time consuming activity without the relevant know how. This claim will involve a large amount of background digging and preparation by a team that know what they are looking for and won’t take no for an answer. As specialists in this area our solicitors are able to remain fully up to date with the latest legal arguments/precedents as they take place.
Q: What can I claim for?
A: There are various areas that our solicitors will extensively investigate when assessing the merits of a mis-selling case. These may include; Conflict of interest, Misrepresentation and Technical breaches or Fraud. These can all be claimed for.
Q: How much does it cost?
A: The initial assessment is detailed on the fees page. There is also a success FEE of 25% + vat on any compensation that you win.
Q: Why do I need to pay a fee for the audit?
A: You need to pay the fee to allow our solicitors to properly assess the merits of your case. This claim is very time consuming and may result in as many as SIX separate claims or legal actions taken on your behalf. There is a complexity of documents to scrutinise and check. In addition there are reports from lenders, brokers, solicitors, developers and estate agents to consider and insurance companies’ responses to questionnaires to analyse and collate. Arrangements between lenders/brokers/lawyers/developers/valuation experts and their relationships also need to be looked at in the cold light of day. Commissions and how they were disclosed to each other and the client will need to be provided and evidenced by all parties concerned. Documentation will be obtained from everyone involved and a full review of your case by qualified auditors is completed for ANY and ALL breaches that have caused you a loss.
Q: Will I receive a full refund if you cannot help me?
A: It takes many hours of work by numerous people to perform a full audit; therefore we are not able to offer a refund.
Q: What is the next step after the Audit has been performed?
A: Once the merits of your case have been assessed, you will be advised on the best route forward with your mortgage mis-selling claim and you and your case will be allocated to a solicitor or specialist claims Manager. They will then attempt to claim compensation on your behalf.
Q: What types of mortgage can be audited.
A: Any type or amount of mortgage or re-mortgage weather Residential, Commercial, Buy to Let or Right to Buy that has been taken out after November 2004.
Q: Can a review be performed on a Mortgage product that I no longer have?
A: Yes, a review can be performed if you have remortgaged or paid off the mortgage or even if the property has been sold.
Q: Is success guaranteed?
A: It is not possible to guarantee success with any kind of claim. A positive audit does not always guarantee compensation.
Q: What are the timescales for the process?
A: Each case will vary in the time it takes to complete and the speed of response by the lender and any other parties involved in the claim. Most claim types are expected to last between 4 and 15 months depending on the complexities of the case.
Q: Will I be ‘blacklisted’ by the lender if I make a claim?
A: If you make a claim against a company, then under the ‘treating customers fairly’ rules you should not be treated differently to any other client.
Q: Could you write off the balance of my mortgage?
A: On successful cases we will be able to obtain compensation however it will be highly unlikely that we can “write off your mortgage”.
Q: I am going to be repossessed, can you help?
A: Yes, contact us IMMEDIATELY so we can assist you in trying to stop the repossession and/or achieve compensation.
Q: My house has been repossessed, can you still help?
A: Yes, we will investigate if your mortgage was mis-sold and try to obtain compensation for your losses.